Frequently Asked Questions
Everything you need to know about your performance gear.
How should I care for my Born Primitive apparel?
To maintain the longevity of your gear, we recommend machine washing in cold water with like colors and hanging to dry. Avoid using bleach or ironing the logos to preserve the high-performance fabric integrity.
What is your return and exchange policy?
We offer a 30-day window for returns and exchanges on all unwashed and unworn items with original tags attached. Please visit our online returns portal to initiate the process and receive a prepaid shipping label.
How long does shipping typically take?
Standard domestic orders are processed within 1-2 business days and typically arrive within 3-7 business days. We also offer expedited shipping options at checkout for those who need their gear sooner.
Do you offer military or first responder discounts?
Yes, as a veteran-owned company, we are proud to offer a discount to military members, first responders, and medical professionals. You can verify your status through GovX during the checkout process.
How do I know which size to order?
Most of our products run true to size with an athletic fit. We provide a detailed size guide on each product page with specific measurements to help you find the perfect fit for your body type and training style.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by location and will be calculated at checkout. Please note that customers are responsible for any local customs duties or taxes.